Quick Read
Problem Statement
- Not enough agents to handle tickets, resulting to bad customer satisfaction
- Manual ticket transfer between departments which takes too much time and oversight
- No convenient channel to reach actual...
Blog
[Case Study] HRDCorp: Customer Service Automation
20 Jul 2023 02:17 PM - Comment(s)
[Case Study] AE Aequitas Sdn Bhd: Asset Movement & Management System
20 Jul 2023 02:11 PM - Comment(s)
Business Case at a Glance
Business Case at a Glance
AE Aequitas Sdn Bhd is a fast-growing safety services and engineering company in Malaysia that specialises in fire protection systems. Their services include maintenance o...
[Case Study] Innoveam Sdn.Bhd: Advanced Sales & Project Automation
20 Jul 2023 01:59 PM - Comment(s)
Business Case at a Glance
Business Case at a Glance
From the get-go, Innoveam understood that there was a need to digitise their back-end processes. Data consolidation involved inter-departmental activities, but their top prio...
[Case Study] Carpedia Global Holidays Sdn. Bhd: Vehicle Fleet Management System
20 Jul 2023 01:53 PM - Comment(s)
Business Case at a Glance
Business Case at a Glance
Carpedia is having a hard time managing the sponsors (vehicle owners) and all the e-hailing drivers. All the new vehicle owners and e-hailing drivers need to manually r...
[Case Study] Executive Recruiters: Recruitment Automation
20 Jul 2023 01:39 PM - Comment(s)
Business Case at a Glance
Business Case at a Glance
Executive Recruiters assist their customers in building successful leadership teams by delivering great service and experience in the delivery of efficient recruiting, training, and...
