How GoGlobal Optimized People and Expense Operations with Zoho
Quick Read
Problem Statement
GoGlobal’s rapid global expansion led to inconsistent workflows, duplicated data, and manual reconciliation between Zoho People and Zoho Expense, slowing approvals and reducing visibility.
Proposed Solution
Aplikasi conducted a full system audit, aligning configurations, standardizing data, and automating approval workflows across both platforms for stronger accuracy and efficiency.
Implementation & Results
Streamlined configurations cut approval time by 50%, improved data consistency, and enhanced global reporting.
GoGlobal now benefits from an ongoing support partnership with Aplikasi for continuous system optimization.
Full Case Study
Business Case at a Glance
GoGlobal GEO Malaysia wanted to understand how they could make better use of their Zoho People and Zoho Expense platforms. To achieve this, they engaged Aplikasi to conduct a system audit that would help identify areas for improvement and uncover ways to manage their people and expense operations more effectively across 64 countries.
Through Aplikasi’s structured assessment and targeted configuration improvements, GoGlobal gained clarity on system gaps, achieved stronger data consistency, and established smoother approval and reporting workflows.
The audit’s success led GoGlobal to formally engage Aplikasi for ongoing support, marking the start of a long-term partnership focused on continuous system optimization and advisory.
What apps have been deployed
Company Background
GoGlobal GEO Malaysia Sdn Bhd is a leading provider of global employment outsourcing solutions, managing payroll, workforce, and compliance for clients across 64 countries. The company uses Zoho People to manage people operations and Zoho Expense to handle reimbursements, travel, and allowances. As operations expanded, GoGlobal recognized that while their systems worked well, there was potential to use them more efficiently. They wanted a trusted Zoho partner who could review their current setup, identify what could be improved, and recommend practical changes that would strengthen both platforms.
The Challenge
Over time, GoGlobal’s growth created variations in configuration, data structure, and approval workflows across regions. These differences led to inconsistencies and extra manual work in expense processing and reporting.
Key challenges included:
- Misalignment between people operations and expense approval hierarchies.
- Redundant custom fields and inconsistent data entry.
GoGlobal needed a clear, expert assessment to understand what was working, what wasn’t, and how they could use Zoho more effectively to scale their operations.
Finding the Solution
GoGlobal engaged Aplikasi to perform a comprehensive system audit across Zoho People and Zoho Expense. The goal was to understand current usage patterns, uncover inefficiencies, and recommend realistic, scalable improvements.
Diagnostic Assessment
Aplikasi conducted a detailed review of configuration structures, policies, workflows, and data mapping across both systems to identify where processes could be simplified or better aligned.
Strategic Recommendations
Findings were summarized in a structured Findings & Recommendations Report, highlighting configuration improvements, data governance standards, and opportunities for better process alignment.
Implementation Support
Working closely with GoGlobal’s internal teams, Aplikasi implemented practical configuration updates and standardized workflows to make processes more consistent and efficient.
Transition to Ongoing Support
Following the success of the audit, GoGlobal engaged Aplikasi for continued support, including monitoring, optimization, and advisory services to maintain system performance over time.
Key Improvements Driven by Aplikasi
- Standardized departments, designations, and reporting hierarchies to align with expense approvals.
- Linked attendance and leave information to reimbursement eligibility for better visibility.
- Streamlined employee master data for more accurate synchronization with Zoho Expense.
- Introduced consistent naming conventions for expense policies and categories.
- Consolidated redundant fields for simpler reporting.
- Implemented dropdown validation for country and project data to improve accuracy.
- Reorganized expense policies for easier navigation and user clarity.
Results and Impact
| Area | Before | After |
|---|---|---|
| Configuration Consistency | Varied by region | Standardized globally |
| Expense Data Accuracy | Unstructured and prone to duplication | Cleaner, validated data structure |
| Approval Efficiency | Delays from manual reviews | Automated flow cutting approval time by 50% |
| Support Structure | No formal post-implementation support | Dedicated ongoing partnership with Aplikasi |
Conclusion
The collaboration between GoGlobal GEO Malaysia and Aplikasi began with a simple goal, to find out how things could be done better.
By performing a full system audit, identifying areas for improvement, and optimizing configurations across Zoho People and Zoho Expense, Aplikasi helped GoGlobal:
- Simplify and standardize workflows.
- Improve data integrity and visibility.
- Establish a long-term support partnership for sustained performance.
Aplikasi continues to support GoGlobal through ongoing system optimization, user assistance, and advisory services—helping the organization scale confidently while maintaining excellence in people and expense management.
The support team at Aplikasi has been nothing short of outstanding. Azlan, Taufiq, and Nurul Asyiqin have consistently provided top-tier assistance, always going the extra mile to address and resolve any concerns we have with Zoho. Their responsiveness, in-depth knowledge, and proactive approach have made working with them an absolute pleasure. They are always patient, thorough, and dedicated to ensuring our needs are met promptly and efficiently. We truly value their unwavering support and expertise, which has played a vital role in enhancing our experience with Zoho.
Ready to turn your business challenges into success stories? Let’s explore how Aplikasi can simplify and streamline your operations—just like we’ve done for businesses across various industries.
